Customer Testimonials

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DealerRater Feb 25, 2024

Greg was very helpful throughout the entire process. He answered all of our questions and try to make sure we have no concerns and ensure we were comfortable communicating everything with him.

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DealerRater Feb 24, 2024

Working with Rick was the absolute best experience I ever had buying a car. He is the best!

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DealerRater Feb 21, 2024

Rich was awesome to work with he is knowledgeable and patient. He took the time to make sure we selected exactly what we were looking for! Love my new car it is so nice! Thanks Rich!

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DealerRater Feb 19, 2024

Mercedes Benz of West Chester and especially Ed Bellend consistently impress and demonstrate the highest levels of customer care and attention to detail. Specifically, Ed has been dutiful and resourceful in locating or ordering three Mercedes Benz vehicles purchased in the past two years. I would go to him expecting a great experience and know-how of someone who cares about the company and product he sells. Moreover his unyielding desire to go above and beyond for myself and others is the reason Ed Bellend is the first and last call I make when it comes to entrusting my search for ...

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DealerRater Feb 17, 2024

I purchased a 2024 Sprinter from Mike McMahon at MB West Chester and it was the easiest vehicle purchase I have ever had. I highly recommend this dealership and ask to work with Mike.

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DealerRater Feb 16, 2024

I really appreciate Ed Belland. He was very helpful. He made sure I was completely satified with my purchase before signing, and before driving off the lot. I can honestly say he was a big help.

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DealerRater Feb 15, 2024

Very professional and efficient at each step of the process. We were able to make a fair deal quickly on the trade in and purchase. I would work with their team again on my next purchase.

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DealerRater Feb 15, 2024

Rick Martinez is a huge asset to Mercedes-Benz of West Chester. He is great to work with and listens to all of my needs and wants! I definitely recommend him and the entire dealership. They put their customers first.

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DealerRater Feb 14, 2024

Just wanted to say thank you to Rijon for all his help in getting our new car from Mercedes of west Chester . His expertise and friendly demeanor really made the whole process a breeze. We're thrilled with our choice and couldn't have done it without him. Looking forward to cruising around in our new Mercedes. From the moment we stepped into the showroom, Rijon professionalism, knowledge, and genuine enthusiasm made the entire buying process seamless and enjoyable. His patience in addressing all our questions and concerns, coupled with his expert guidance in helping us find the perfect car ...

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DealerRater Feb 14, 2024

Rich was very helpful and professional. Made the car buying experience easy and did not feel rushed or pressured. He was great to work with!

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DealerRater Feb 14, 2024

I really enjoyed working with Jennifer. She was knowledgeable, honest, attentive to our questions, and made us feel comfortable through the entire process. The rest of the folks that we interfaced with – from your greeter to the gentleman who walked me through the car’s features to Jacyln in financing – were all pleasant and made us feel like valued customers. Our overall experience was great and I’m loving the AMG E 53 coupe!

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DealerRater Feb 13, 2024

We purchased our GLE450 almost a year ago and remain very pleased with no issues. Working with John Lee was a pleasure. He is very diligent, friendly, and professional. Also, all of the folks at MB of West Chester were very friendly and easy to work with. Service has been great as well. We would definitely go directly to John and MB of WC when the time comes again.

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DealerRater Feb 13, 2024

Ed was great to work with! We didn’t feel like it was a high pressure sales situation, but he took time to show us the car and answer questions, both while we were there and some follow-up’s afterward.

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DealerRater Feb 13, 2024

I was of course nervous going into the dealership knowing that this could be the day I drive home with my dream car. I met Christian and he made me feel at ease and never made me feel pressured throughout the process. I respect that because that is the same way I run my real estate business with my clients. Thank you, Christian!

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DealerRater Feb 13, 2024

We use this dealership and Ed for all of our new cars and service. They treat us well.

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DealerRater Feb 13, 2024

Ed went above and beyond to get my car of my dreams, he worked diligently with the banks to get my rate I wanted. He explained every feature of car and now we are customers for life. He is a real asset to company.

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DealerRater Feb 13, 2024

Christian was very attentive and helpful, the experience he provided was excellent, the attention to details was extraordinary. He was a very thoughtful person and made us feel comfortable throughout our conversations.

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DealerRater Feb 13, 2024

Great service! Knows exactly how to approach customers is a great salesman overall great experience with Christian!

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DealerRater Feb 13, 2024

Great service and very knowledgable about the product line. Car was clean and ready to go when I arrived

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DealerRater Feb 13, 2024

Great experience , would recomend to all my friends and family . The deal was easy and very profecional .

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DealerRater Feb 12, 2024

My experience with Mercedes Benz of West Chester was exceptional. I crossed state lines passing numerous dealerships to work with them and I say confidently that was the right decision. My point of contact was Rick Martinez. He promptly responded to my initial inquiry and from the outset I found him to be knowledgeable and transparent. Rick is a true professional and as long as I buy Mercedes it will be from him. Thank you to both Rick Martinez and Mercedes Benz of West Chester. I am grateful for this no frills car purchase experience.

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DealerRater Feb 10, 2024

Rick was very fast to welcome us at the door and make the process of buying our new Benz easy

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DealerRater Feb 10, 2024

West Chester’s a great dealership. The managers offer great customer service and help those need. Highly recommend!

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DealerRater Feb 9, 2024

The sales manager, Rick Martinez and his customer service were the best parts about this dealership.

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DealerRater Nov 12, 2023

Nice salesmen and manager ya ya ya ya ya ya ya ya ya ya ya

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DealerRater Aug 25, 2023

I had a very good experience with MB of West Chester while shopping for a certified E350. The associate I was corresponding with, Valeria Ochoa, was prompt and professional in her responses. Unfortunately, the car i was interested in sold prior to my being ready to purchase.

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DealerRater Aug 9, 2022

Mr. Eduardo ( Eddie ) Millan, General Manager, and Mr. Steve Bjorklund are outstanding, very knowledgeable, professional, and strive to please the buyer with great customer service. Mr. Edward Belland , Salesman and Account Manager is excellent, possesses great expertise, very courteous, and does a super job. Excellent experience at this Dealership, Mercedes-Benz of West Chester, getting my new 2022 C Class AWD..

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DealerRater May 15, 2022

I recently stopped by Mercedes Benz of West Chester looking for my first Mercedes Benz. When I arrived, I was greeted by a young man by the name of Christian Martinez, who I had the absolute pleasure of working with. Christian was incredibly accommodating, he heard my wants and needs, and without being pushy or persistent, he guided me to the perfect product for me. Furthermore, Christian is a gear head, and a tech head who strongly believes in the Mercedes Benz brand. He is incredibly knowledgeable on everything that makes a Mercedes Benz a Mercedes Benz, and left me ...

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DealerRater Apr 23, 2022

I recently purchased a vehicle from Mercedes Benz of West Chester and wanted to thank the sales associate Amara! I had a very positive experience and was impressed with the professionalism and excellent customer service. I highly recommend this dealership. Thank you, Dave B.

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DealerRater Jan 27, 2022

Your service was great. My guy Jeremy was courteous @ efficient.The checkout procedure was easy going as well! Thank You for doing a great job!

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DealerRater Jan 6, 2022

Service was really excellent! Technical service was great. Treatment was what you expect from one of the best car manufacturers in the world

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Facebook Jan 6, 2022

We had a great experience with our sales associate , Amara. She went above and beyond to provide excellent service throughout the whole experience. She even kept in contact to ensure we were completely satisfied once the sales transaction was completed. I am so thankful for Amara, she is the sole reason why we had great experience. We made a brand new car purchase at MBWC. We noticed a dent and scratch prior to leaving with the car. It was documented and scheduled to return for repair. The experience with the collision/ service department was subpar. The first appointment, the dent ...

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Facebook Jan 6, 2022

My sales associate was very attentive and knowledgeable. No pressure regarding sales. Highly recommend this dealer.

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Facebook Jan 6, 2022

Easy in and out, very accommodating.

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DealerRater Jan 5, 2022

Great experience at the dealership and your sale person was wonderful, acknowledged and very experienced.

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DealerRater Jan 5, 2022

Excellent service as usual. It was great working with Craig, he kept me up to date on repair work and let me know of issues found. Will be back for my next service.

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DealerRater Jan 5, 2022

They were very accommodating and friendly. Got me what I needed quickly. Great job. Thanks

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DealerRater Jan 5, 2022

Have been taking my Mercedes to West Chester for servicing since I bought the car. They do a great job, shout out to Paul Graziano who is great to deal with.

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DealerRater Jan 4, 2022

MB of West Chester performs quality service in a timely manner for a reasonable price.

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DealerRater Jan 3, 2022

Professional, courteous, Mohsen was a pleasure to work with. Only negative was learning (at the last second) the 2022 didn’t qualify for the lower interest rate.

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DealerRater Dec 30, 2021

They try to accommodate your needs as best as they can . My car always leaves with the work completed. Just wish that they had the service of picking your vehicle up and dropping off

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DealerRater Dec 30, 2021

The folks at Mercedes Benz of West Chester could not have been better. I purchased a used car and they treated me as if I was buying a brand new S class. Great people great service.

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Facebook Dec 29, 2021

Excellent service as always

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DealerRater Dec 28, 2021

Have been going to this dealership for years - Everyone in Sales & Service is very personable, direct and helpful. I would highly recommend them.

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DealerRater Dec 27, 2021

Takes care of issues right the first time. Friendly, timely and courteous service. Waiting area very clean, spacious and well-stocked.

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DealerRater Dec 26, 2021

Best MB dealer in the area for sales and service. Great management team that does not play games just want to get you in the right vehicle at the lowest price.

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DealerRater Dec 26, 2021

Our salesman was very helpful and took the time to answer all of our questions. We had a great experience!

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Facebook Dec 26, 2021

The Merc has been running 20 years now and the last 10 or so being cared for by MB of West Chester, which tells you what you need to know. Always helpful and thorough. Loaners are always modern and in good shape.

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DealerRater Dec 25, 2021

I am not giving you fifteen words. Please don’t send me this survey against.

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DealerRater Dec 24, 2021

Always a perfect service experience ! Thanks to a paul G. And the team at Mercedes Benz of West Chester

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Facebook Dec 24, 2021

Great experience and service, they always take good care of me.

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Facebook Dec 22, 2021

Alfonso Colon is the best Salesman. Everyone is nice. My experience has been wonderful.

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Facebook Dec 22, 2021

Moshen was one of the best sales rep I have experienced at a Mercedes Benz dealership. Very patience and understanding and straight forward with my needs for a new vehicle. Thanks again

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DealerRater Dec 21, 2021

MB West Chester has been thorough in diagnostics, transparent and clear in their explanations to be about what needs to be done and in what timeframe I can anticipate what will need to be done to keep my lovely Benz in top condition. Craig Mulbach has been my primary contact. Additionally Mike (sorry, didn’t take his last name) in Service has been exceptionally helpful on a recent ding.

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DealerRater Dec 21, 2021

Sales and service always the best. Knowledgeable, nice, timely, supportive. Always recommend Mercedes of West Chester. We

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Google Dec 20, 2021

Alfonso Colon is the best Salesman. The service there from the beginning to the end was wonderful!!

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DealerRater Dec 18, 2021

Excellent service and repair done correct on first try. Price was very high for what was done.

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DealerRater Dec 18, 2021

MB West Chester has always done a great job servicing my car. I would only go elsewhere in an emergency situation or if I were outside their service area. Thanks Matt and the MBWC Team!

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DealerRater Dec 18, 2021

Service department is always great Craig mulbach is honest and fair Greg Roth is great

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Google Dec 18, 2021

Very professional

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DealerRater Dec 16, 2021

Always takes a bit longer than expected but very good. Wait area good but better when they had coffee! Maybe stagger technician lunchtime.

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DealerRater Dec 15, 2021

Very professional. New sales rep Amara answered our concerns and helped us make decisions on purchase.

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DealerRater Dec 15, 2021

I have owned 5 Mercedes- over the past seven years I trust Westchester Mercedes-Benz to service every one of them they have a good service the job was done right the first time and it is reasonable price everyone I talked to and had conversations with we're completely professional I would recommend them to anyone to for their Mercedes care and maintenance cleaning the car at the end is always a nice touch thank you West Chester for the great job keep up the excellent work

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DealerRater Dec 14, 2021

I was very happy with this dealership and would recommend them to anyone. They are always very helpful to me.

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Facebook Dec 14, 2021

Service department Marissa, very knowledgeable and helpful during the process of my car getting inspected and checked over. The sellers that see me when I first come in a very polite and helpful

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DealerRater Dec 13, 2021

Detailed, knowledgeable information was provided. They provided all the possible benefits which was very advantageous for the customers.

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DealerRater Dec 13, 2021

I like their customer service and am pleased with their mechanics’ workmanship whenever I have had repairs to do.

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DealerRater Dec 13, 2021

I live in Delaware, about ten miles from a Mercedes Benz dealer, however I prefer to travel twenty two miles to Westchester PA to Mercedes Benz of West Chester to purchase and maintain my Mercedes. There is something special about the staff there that makes me feel that the time and distance is worth the travel! case closed!! P.S. This is the fifth car that I have purchased from top notch sales person Jen Silva (One New and four gently used)

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Google Dec 12, 2021

If you have ever thought about purchasing a Mercedes-Benz, go check out Mercedes-Benz of West Chester. Branden and Eddy are the best and will make sure to take care of you. I cannot recommend them enough, they’ve made the purchasing process easy, they were welcoming every step of the way, and are available to answer any questions you could possibly have. I would give them 10 stars if I could!

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Google Dec 12, 2021

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Google Dec 11, 2021

Delivered the car as promised. Super friendly and an expert at his job. Thank you soon much Ed!!!!

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Google Dec 10, 2021

When I decided to buy a Mercedes GLC 300 SUV I shopped rigorously online and started calling a bunch of different dealers within my area. Sales people got back to me within due time to ask a few questions about what I wanted in a vehicle. Most told me supply was very limited and did not follow up for weeks at a time. Branden Copeland was much different in that regard. He texted and called to decipher what I wanted and then went to work. He found a couple different options and low and behold one of them was exactly what ...

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DealerRater Dec 10, 2021

Reliable, courteous, close to me. My 4 th car from them. Salesman very helpful. Done.

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DealerRater Dec 10, 2021

Service is always top notch from the quality of the mechanics work performance to the service writers advising on needed schedule maintenance and keeping me updated on the progress.

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DealerRater Dec 10, 2021

Friendly, helpful, keep up up to date in the work, get you in and out quickly

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DealerRater Dec 10, 2021

Great experience. Quality service from beginning to end. Greg was very professional in working with us.

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DealerRater Dec 10, 2021

Great service! Very accommodating! Was able to handle almost everything remotely, so I pretty much just showed up to pick up the car. I highly recommend them!

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Google Dec 10, 2021

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Google Dec 10, 2021

Very detailed orientated. Greg went above and beyond to keep me informed throughout the process.

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DealerRater Dec 9, 2021

Great Dealership for service. Clean reliable on time, expensive but very dependable. They text with updates and provide details on the service that’s recommended and one to do the service.

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DealerRater Dec 9, 2021

Annual Service preformed timely and complete. Paul Graziano handle all requested questions completely and understandably. Three Cheers for Mercedes of West Chester.

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Google Dec 9, 2021

The sales manager ED is very professional and gave us a very detailed introduction of the vehicle. 5 star for ED !!!!!!

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DealerRater Dec 8, 2021

I have used Mercedes Benz of West Chester to service our vehicles over the past 16 years. The sales and service departments have always been outstanding!

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Google Dec 8, 2021

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DealerRater Dec 8, 2021

The dealership is clean and welcoming. Alfonso was professional and knowledgeable, even walking with me in the rain to retrieve something from my car.

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DealerRater Dec 8, 2021

I have taken all my cars to WC Mercedes. Excellent service department. Very professional. All work is completed on time and satisfactory.

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DealerRater Dec 8, 2021

We liked the efficient service, nice atmosphere of the dealership and professional attention provided by Jen Silva.

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DealerRater Dec 7, 2021

I can always rely on this dealership when I have a car issue. Their service is a top notch!

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Google Dec 7, 2021

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DealerRater Dec 6, 2021

Excellent service, they keep you well informed of any maintenance issues. Clean and comfortable waiting areas.

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Facebook Dec 6, 2021

A beautiful show room with attentive sales people.

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Google Dec 5, 2021

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Google Dec 5, 2021

I had no problems with the service until driving home - all four tires were under-inllated, which is not something I expected after spending over$500 for normal maintenance.

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DealerRater Dec 3, 2021

Love the dealership sales and service. Great selection of pre owned certified vehicles. Great place to deal with.

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DealerRater Dec 3, 2021

Rijon was great! He was attentive to what we were looking for and able to meet our needs.

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DealerRater Dec 3, 2021

Great service!! Very accommodating! Alex went above and beyond to take of my car and my time.

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Google Dec 2, 2021

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DealerRater Dec 2, 2021

Service was prompt and in time. Could schedule in time. Paul Graziano was courteous and professional.

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DealerRater Dec 2, 2021

West Chester Mercedese Benz provides friendly and professional service, their employees are polite and and easy to deal with. My salesman Rijon Simon went above and beyond to provide a great experience with buying our new GLE.

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DealerRater Dec 2, 2021

Our sales person Jenn helped us through the entire buying experience and delivery was first class.

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