Customer Testimonials

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DealerRater May 15, 2022

I recently stopped by Mercedes Benz of West Chester looking for my first Mercedes Benz. When I arrived, I was greeted by a young man by the name of Christian Martinez, who I had the absolute pleasure of working with. Christian was incredibly accommodating, he heard my wants and needs, and without being pushy or persistent, he guided me to the perfect product for me. Furthermore, Christian is a gear head, and a tech head who strongly believes in the Mercedes Benz brand. He is incredibly knowledgeable on everything that makes a Mercedes Benz a Mercedes Benz, and left me ...

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DealerRater Apr 23, 2022

I recently purchased a vehicle from Mercedes Benz of West Chester and wanted to thank the sales associate Amara! I had a very positive experience and was impressed with the professionalism and excellent customer service. I highly recommend this dealership. Thank you, Dave B.

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DealerRater Jan 27, 2022

Your service was great. My guy Jeremy was courteous @ efficient.The checkout procedure was easy going as well! Thank You for doing a great job!

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DealerRater Jan 6, 2022

Service was really excellent! Technical service was great. Treatment was what you expect from one of the best car manufacturers in the world

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Facebook Jan 6, 2022

We had a great experience with our sales associate , Amara. She went above and beyond to provide excellent service throughout the whole experience. She even kept in contact to ensure we were completely satisfied once the sales transaction was completed. I am so thankful for Amara, she is the sole reason why we had great experience. We made a brand new car purchase at MBWC. We noticed a dent and scratch prior to leaving with the car. It was documented and scheduled to return for repair. The experience with the collision/ service department was subpar. The first appointment, the dent ...

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Facebook Jan 6, 2022

My sales associate was very attentive and knowledgeable. No pressure regarding sales. Highly recommend this dealer.

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Facebook Jan 6, 2022

Easy in and out, very accommodating.

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DealerRater Jan 5, 2022

Great experience at the dealership and your sale person was wonderful, acknowledged and very experienced.

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DealerRater Jan 5, 2022

Excellent service as usual. It was great working with Craig, he kept me up to date on repair work and let me know of issues found. Will be back for my next service.

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DealerRater Jan 5, 2022

They were very accommodating and friendly. Got me what I needed quickly. Great job. Thanks

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DealerRater Jan 5, 2022

Have been taking my Mercedes to West Chester for servicing since I bought the car. They do a great job, shout out to Paul Graziano who is great to deal with.

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DealerRater Jan 4, 2022

MB of West Chester performs quality service in a timely manner for a reasonable price.

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DealerRater Jan 3, 2022

Professional, courteous, Mohsen was a pleasure to work with. Only negative was learning (at the last second) the 2022 didn’t qualify for the lower interest rate.

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DealerRater Dec 30, 2021

They try to accommodate your needs as best as they can . My car always leaves with the work completed. Just wish that they had the service of picking your vehicle up and dropping off

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DealerRater Dec 30, 2021

The folks at Mercedes Benz of West Chester could not have been better. I purchased a used car and they treated me as if I was buying a brand new S class. Great people great service.

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Facebook Dec 29, 2021

Excellent service as always

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DealerRater Dec 28, 2021

Have been going to this dealership for years - Everyone in Sales & Service is very personable, direct and helpful. I would highly recommend them.

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DealerRater Dec 27, 2021

Takes care of issues right the first time. Friendly, timely and courteous service. Waiting area very clean, spacious and well-stocked.

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DealerRater Dec 26, 2021

Best MB dealer in the area for sales and service. Great management team that does not play games just want to get you in the right vehicle at the lowest price.

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DealerRater Dec 26, 2021

Our salesman was very helpful and took the time to answer all of our questions. We had a great experience!

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Facebook Dec 26, 2021

The Merc has been running 20 years now and the last 10 or so being cared for by MB of West Chester, which tells you what you need to know. Always helpful and thorough. Loaners are always modern and in good shape.

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DealerRater Dec 25, 2021

I am not giving you fifteen words. Please don’t send me this survey against.

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DealerRater Dec 24, 2021

Always a perfect service experience ! Thanks to a paul G. And the team at Mercedes Benz of West Chester

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Facebook Dec 24, 2021

Great experience and service, they always take good care of me.

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Facebook Dec 22, 2021

Alfonso Colon is the best Salesman. Everyone is nice. My experience has been wonderful.

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Facebook Dec 22, 2021

Moshen was one of the best sales rep I have experienced at a Mercedes Benz dealership. Very patience and understanding and straight forward with my needs for a new vehicle. Thanks again

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DealerRater Dec 21, 2021

MB West Chester has been thorough in diagnostics, transparent and clear in their explanations to be about what needs to be done and in what timeframe I can anticipate what will need to be done to keep my lovely Benz in top condition. Craig Mulbach has been my primary contact. Additionally Mike (sorry, didn’t take his last name) in Service has been exceptionally helpful on a recent ding.

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DealerRater Dec 21, 2021

Sales and service always the best. Knowledgeable, nice, timely, supportive. Always recommend Mercedes of West Chester. We

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Google Dec 20, 2021

Alfonso Colon is the best Salesman. The service there from the beginning to the end was wonderful!!

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DealerRater Dec 18, 2021

Excellent service and repair done correct on first try. Price was very high for what was done.

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DealerRater Dec 18, 2021

MB West Chester has always done a great job servicing my car. I would only go elsewhere in an emergency situation or if I were outside their service area. Thanks Matt and the MBWC Team!

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DealerRater Dec 18, 2021

Service department is always great Craig mulbach is honest and fair Greg Roth is great

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Google Dec 18, 2021

Very professional

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DealerRater Dec 16, 2021

Always takes a bit longer than expected but very good. Wait area good but better when they had coffee! Maybe stagger technician lunchtime.

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DealerRater Dec 15, 2021

Very professional. New sales rep Amara answered our concerns and helped us make decisions on purchase.

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DealerRater Dec 15, 2021

I have owned 5 Mercedes- over the past seven years I trust Westchester Mercedes-Benz to service every one of them they have a good service the job was done right the first time and it is reasonable price everyone I talked to and had conversations with we're completely professional I would recommend them to anyone to for their Mercedes care and maintenance cleaning the car at the end is always a nice touch thank you West Chester for the great job keep up the excellent work

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DealerRater Dec 14, 2021

I was very happy with this dealership and would recommend them to anyone. They are always very helpful to me.

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Facebook Dec 14, 2021

Service department Marissa, very knowledgeable and helpful during the process of my car getting inspected and checked over. The sellers that see me when I first come in a very polite and helpful

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DealerRater Dec 13, 2021

Detailed, knowledgeable information was provided. They provided all the possible benefits which was very advantageous for the customers.

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DealerRater Dec 13, 2021

I like their customer service and am pleased with their mechanics’ workmanship whenever I have had repairs to do.

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DealerRater Dec 13, 2021

I live in Delaware, about ten miles from a Mercedes Benz dealer, however I prefer to travel twenty two miles to Westchester PA to Mercedes Benz of West Chester to purchase and maintain my Mercedes. There is something special about the staff there that makes me feel that the time and distance is worth the travel! case closed!! P.S. This is the fifth car that I have purchased from top notch sales person Jen Silva (One New and four gently used)

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Google Dec 12, 2021

If you have ever thought about purchasing a Mercedes-Benz, go check out Mercedes-Benz of West Chester. Branden and Eddy are the best and will make sure to take care of you. I cannot recommend them enough, they’ve made the purchasing process easy, they were welcoming every step of the way, and are available to answer any questions you could possibly have. I would give them 10 stars if I could!

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Google Dec 12, 2021

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Google Dec 11, 2021

Delivered the car as promised. Super friendly and an expert at his job. Thank you soon much Ed!!!!

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Cars Dec 11, 2021

I love the Mercedes of west chester . They are very efficient very helpful. The price and work is explained very well.Craig always explains everything in detail to me. They do a great job.

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Google Dec 10, 2021

When I decided to buy a Mercedes GLC 300 SUV I shopped rigorously online and started calling a bunch of different dealers within my area. Sales people got back to me within due time to ask a few questions about what I wanted in a vehicle. Most told me supply was very limited and did not follow up for weeks at a time. Branden Copeland was much different in that regard. He texted and called to decipher what I wanted and then went to work. He found a couple different options and low and behold one of them was exactly what ...

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DealerRater Dec 10, 2021

Reliable, courteous, close to me. My 4 th car from them. Salesman very helpful. Done.

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DealerRater Dec 10, 2021

Service is always top notch from the quality of the mechanics work performance to the service writers advising on needed schedule maintenance and keeping me updated on the progress.

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DealerRater Dec 10, 2021

Friendly, helpful, keep up up to date in the work, get you in and out quickly

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DealerRater Dec 10, 2021

Great experience. Quality service from beginning to end. Greg was very professional in working with us.

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DealerRater Dec 10, 2021

Great service! Very accommodating! Was able to handle almost everything remotely, so I pretty much just showed up to pick up the car. I highly recommend them!

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Google Dec 10, 2021

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Google Dec 10, 2021

Very detailed orientated. Greg went above and beyond to keep me informed throughout the process.

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DealerRater Dec 9, 2021

Great Dealership for service. Clean reliable on time, expensive but very dependable. They text with updates and provide details on the service that’s recommended and one to do the service.

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DealerRater Dec 9, 2021

Annual Service preformed timely and complete. Paul Graziano handle all requested questions completely and understandably. Three Cheers for Mercedes of West Chester.

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Google Dec 9, 2021

The sales manager ED is very professional and gave us a very detailed introduction of the vehicle. 5 star for ED !!!!!!

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DealerRater Dec 8, 2021

I have used Mercedes Benz of West Chester to service our vehicles over the past 16 years. The sales and service departments have always been outstanding!

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Google Dec 8, 2021

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DealerRater Dec 8, 2021

The dealership is clean and welcoming. Alfonso was professional and knowledgeable, even walking with me in the rain to retrieve something from my car.

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DealerRater Dec 8, 2021

I have taken all my cars to WC Mercedes. Excellent service department. Very professional. All work is completed on time and satisfactory.

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DealerRater Dec 8, 2021

We liked the efficient service, nice atmosphere of the dealership and professional attention provided by Jen Silva.

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DealerRater Dec 7, 2021

I can always rely on this dealership when I have a car issue. Their service is a top notch!

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Google Dec 7, 2021

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DealerRater Dec 6, 2021

Excellent service, they keep you well informed of any maintenance issues. Clean and comfortable waiting areas.

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Facebook Dec 6, 2021

A beautiful show room with attentive sales people.

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Google Dec 5, 2021

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Google Dec 5, 2021

I had no problems with the service until driving home - all four tires were under-inllated, which is not something I expected after spending over$500 for normal maintenance.

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DealerRater Dec 3, 2021

Love the dealership sales and service. Great selection of pre owned certified vehicles. Great place to deal with.

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DealerRater Dec 3, 2021

Rijon was great! He was attentive to what we were looking for and able to meet our needs.

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DealerRater Dec 3, 2021

Great service!! Very accommodating! Alex went above and beyond to take of my car and my time.

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Google Dec 2, 2021

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DealerRater Dec 2, 2021

Service was prompt and in time. Could schedule in time. Paul Graziano was courteous and professional.

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DealerRater Dec 2, 2021

West Chester Mercedese Benz provides friendly and professional service, their employees are polite and and easy to deal with. My salesman Rijon Simon went above and beyond to provide a great experience with buying our new GLE.

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DealerRater Dec 2, 2021

Our sales person Jenn helped us through the entire buying experience and delivery was first class.

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DealerRater Dec 2, 2021

Great customer service and Rijon Simon took his time and explained the benefit and accommodated all our needs

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DealerRater Dec 2, 2021

Great to do business With. Very good service. Very professional, the wait was less than I thought.

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Cars Dec 2, 2021

Just completed a lease buy out It was so quick and efficient and I was kept informed the entire way I am proud to have worked here

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Google Dec 2, 2021

Edward was a pleasure to work with. Bought the car sight unseen. The entire team was prompt, attentive, and helpful.

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Google Dec 1, 2021

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Google Dec 1, 2021

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Google Dec 1, 2021

Great place. Rijon was great to work with!

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DealerRater Dec 1, 2021

We bought a car and found out it was missing a chip. Because of car shortage, Mercedes opted to sell cars and install chips later when released by the manufacturer. I informed our sales rep that I needed the chip for an important function that I need daily. The agency worked to get a new car with the missing chip and allowed me to drive a car until the new one came. I’m really appreciative to their help and effort. Richard Hill, our sales rep was very helpful and professional.

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DealerRater Nov 30, 2021

Great service. Everyone is so nice. Always good to be around good people and good service

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DealerRater Nov 30, 2021

Friendly sales consultant, clean display area, convenient location. The negotiations process is not too complicated, but the negative room is small due to chips shortage

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DealerRater Nov 30, 2021

The sales representative is very helpful and very easy to work with and very patient.

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DealerRater Nov 30, 2021

Great to do business with mercedes benz dealership.. professional & smooth transaction… in and out .. people there very nice and courteous..I can’t go without mercedes benz… great car ..

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Facebook Nov 29, 2021

Great business, great product.

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DealerRater Nov 28, 2021

West Chester Mercedes Benz is very customer oriented & bend over backwards to provide timely and quality service.

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Google Nov 28, 2021

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Google Nov 27, 2021

They are always courteous and treat everyone well. I love the level of service they provide.

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Facebook Nov 27, 2021

Craig M is extremely knowledgeable and thoughtful to work with. He is one of the best service professionals I’ve ever dealt with . He is a star!

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DealerRater Nov 27, 2021

Very professional and customer focused. They delivered all that was promised and checked in with us periodically for satisfaction.

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Google Nov 27, 2021

Christian’s service was exceptional. This is my second purchase from this dealer and I felt like a valued customer through the excellent customer service I received from Christian!

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Facebook Nov 27, 2021

Just upgraded from a leased 2019 CLA to a new 2022 GLC300 so excited and experience was wonderful

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Google Nov 27, 2021

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DealerRater Nov 26, 2021

Quick in and out service. Knowledgeable service team informed what needed to be done up front and clearly explained everything that was done at pick up.

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DealerRater Nov 26, 2021

Quick in and out service. The team was very clear on what needed to be done and explained what was done at pick up.

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DealerRater Nov 26, 2021

A pleasure to deal with. They made it easy to buy a car during this crazy pandemic time.

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Google Nov 25, 2021

This service I receive from Mercades Benz @ West Chester, is always top notch, the experience that Greg Roth has was tremendously helpful, he went above and beyond, treating me like I was the only client he had. Greg Roth is a excellent personable sales associate, I will continue to see him for all my Mercedes purchases. West Chester Mercades, treats you like no other! The Finanice Manger Kate, made the financial transaction seamless, she is excellent and personable with both of my Mercades purchases. I would never go to another dealership. My forever dealership!

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DealerRater Nov 24, 2021

Great service & very accommodating. Paul Graziano is very good and helpful . Service department is knowledgeable.

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