Customer Testimonials

TLDR: • Poor communication and wasted multiple trips • Vehicle not ready when promised (twice) • Refused simple battery health test, then proved wrong • Failed to provide agreed OEM charger (still unresolved) • Missing items from vehicle after purchase • Charged for loaner vehicle a month later without notice • Overall experience: disorganized at best, dishonest at worst At best, incompetent—at worst, dishonest. I cannot recommend buying a used car from Mercedes-Benz of Westchester. While this may not reflect the entire dealership, my experience with my salesperson was consistently poor from start to finish. I was purchasing a used electric vehicle (not a Mercedes) and ... Read More

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DealerRater - May 7, 2026

TLDR: • Poor communication and wasted multiple trips • Vehicle not ready when promised (twice) • Refused simple battery health test, then proved wrong • Failed to provide agreed OEM charger (still unresolved) • Missing items from vehicle after purchase • Charged for loaner vehicle a month later without notice • Overall experience: disorganized at best, dishonest at worst At best, incompetent—at worst, dishonest. I cannot recommend buying a used car from Mercedes-Benz of Westchester. While this may not reflect the entire dealership, my experience with my salesperson was consistently poor from start to finish. I was purchasing a used electric vehicle (not a Mercedes) and scheduled a test drive for 12 PM on the Friday before Easter. I arrived early at 11 AM due to another appointment nearby. My salesperson was unavailable, which is understandable—but instead of having another staff member assist, my wife and I were left waiting for over an hour. That was strike one. When the car was finally brought out, it had not been cleaned or inspected and clearly wasn’t ready to be shown. I can overlook a dirty car, so I proceeded with the test drive and decided to make an offer. Because my wife and I were sharing a vehicle and the dealership is over an hour from our home, I wanted to complete the deal that day. I was told that wasn’t possible due to inspection requirements, but was assured the dealership would provide a loaner vehicle to make things easier. At that point, I placed a deposit with three clear conditions: 1. The vehicle would be cleaned and inspected 2. A high-voltage battery state-of-health (HVB SoH) test would be performed 3. The original OEM charger would be included The salesperson agreed and told me the car would be ready Saturday at 1 PM. I returned Saturday with my wife and two children, expecting to take delivery—only to be told the car wasn’t ready and wouldn’t be available until Monday. A simple phone call could have saved my family an entire wasted day. Still, I tried to remain patient. I was also told at this point that they “couldn’t” perform the battery health test I requested, claiming it would cost $1,100. This is simply not true—it’s a basic test requiring a $30 OBD2 scanner. That was strike two. When it came time to finalize paperwork, I explained I could arrive around 6 PM after work. That didn’t work for the salesperson, and instead of accommodating a paying customer, I had to take vacation time just to meet their schedule. That’s when my frustration really started to build. When I finally picked up the vehicle, it had been inspected, detailed, and fitted with new tires—credit where it’s due. I brought my own OBD2 scanner and demonstrated the “$1,100 test” myself. The battery checked out perfectly. However, when I opened the trunk, I found a cheap aftermarket charger instead of the OEM one that was agreed upon. I refused it and had the underwriter formally document that the dealership owed me an OEM charger. I then took the vehicle home. Once home, I noticed the tire repair kit—present when I first saw the car—was now missing. I contacted my salesperson, assuming it had been removed during detailing. The next day, I was asked to meet so they could fix an issue with my check endorsement. Interestingly, they were able to accommodate my schedule when it involved receiving payment. They also asked for a GPS tracker they had accidentally left in the vehicle. The following week, I returned (again using vacation time) to pick up the charger and tire kit. I was given yet another cheap charger—still not the OEM unit—and told the tire repair kit couldn’t be found. When I pointed to the signed agreement stating I was owed an OEM charger, the salesperson claimed he never agreed to it, despite documentation signed by both parties. At that point, I was extremely frustrated and left before the situation escalated further. Finally—and what prompted me to write this review—over a month later, I noticed a charge on

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I had a phenomenal experience with this purchase. Christian my sales contact was very patient and diligent in working with my wife and I, explaining every detail of the specification and build of the car. He offered comparisons of other builds to give us perspectives. He updated us from build to final delivery of the car. The car turned out great when it finally arrived.

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Working with Ed was fantastic. I was an out of state buyer looking to purchase a vehicle I had seen online. He was thorough in his evaluation and was willing to send me pictures and videos. I did not feel like he was pushy in any way and he always readily answered questions. He made the whole buying experience much easier considering the distance. He and the dealership even helped me set up shipping. When the car arrived with some interior scuffs that may have occurred during shipping, he worked hard to make it right and was helpful through this ... Read More

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DealerRater - Mar 24, 2026

Working with Ed was fantastic. I was an out of state buyer looking to purchase a vehicle I had seen online. He was thorough in his evaluation and was willing to send me pictures and videos. I did not feel like he was pushy in any way and he always readily answered questions. He made the whole buying experience much easier considering the distance. He and the dealership even helped me set up shipping. When the car arrived with some interior scuffs that may have occurred during shipping, he worked hard to make it right and was helpful through this process. Overall, I strongly recommend working with this group and will do so again in the future readily.

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I scheduled my Service B (20,000‑mile service) for a weekend when we were out of town. We dropped the car off early Friday morning for Friday service, and I informed the scheduler that we would pick it up on Monday. When booking the appointment, I specifically requested that they repair a Parktronic sensor issue—an item that should be covered under warranty—and investigate a gear slip between first and second. For reference, the vehicle is a 2025 GLE350. I did not hear from the assigned service manager, Matt, at any point over the weekend. On Monday morning, I received the ... Read More

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DealerRater - Mar 11, 2026

I scheduled my Service B (20,000‑mile service) for a weekend when we were out of town. We dropped the car off early Friday morning for Friday service, and I informed the scheduler that we would pick it up on Monday. When booking the appointment, I specifically requested that they repair a Parktronic sensor issue—an item that should be covered under warranty—and investigate a gear slip between first and second. For reference, the vehicle is a 2025 GLE350. I did not hear from the assigned service manager, Matt, at any point over the weekend. On Monday morning, I received the initial walk‑around video, which made it clear the service had only just begun. As we returned to town around 3 p.m., I saw a voicemail asking me to return Matt’s call—providing no details and no indication of whether the vehicle was ready. I went straight from the airport to the dealership. Matt was out to lunch. The paperwork showed the basic service had been completed but noted an issue with the Parktronic sensor along with a $745 charge if replaced—despite my request to have this handled under warranty. There was also no documentation that the gear‑slipping concern had been inspected or addressed. After waiting 25 minutes, I was given the keys and told that Matt would contact me once he returned. It has now been 48 hours, and I still have not received any follow‑up call. Today, I called the service manager directly and left a message, but again received no response. Additionally, the vehicle was not washed because the car wash was “down.” The gear issue remains unresolved, the sensor was not replaced, and I have yet to hear from either Matt or the service manager. This is the second time this has happened with the same vehicle, which is just over a year old. It is also the second GLE350 I have leased from this dealership. Unfortunately, due to the repeated lack of communication and follow‑through, I will not be returning for future service or for a new vehicle.

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I contacted Mercedes-Benz of West Chester regarding a 2023 Mercedes-Benz AMG GLE 63 S that was listed for sale. During my conversation with salesperson Ted Daddario, the experience was very disappointing and unprofessional. I explained that I was a serious buyer from Texas and that I already had financing arranged. I also discussed trading in my 2022 Mercedes-Benz GLB as part of the deal. Instead of working through the details or even discussing possible options, Ted immediately dismissed the deal and stated they would not work with it because I was an out-of-state buyer and had my own financing. He also refused to ... Read More

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DealerRater - Mar 6, 2026

I contacted Mercedes-Benz of West Chester regarding a 2023 Mercedes-Benz AMG GLE 63 S that was listed for sale. During my conversation with salesperson Ted Daddario, the experience was very disappointing and unprofessional. I explained that I was a serious buyer from Texas and that I already had financing arranged. I also discussed trading in my 2022 Mercedes-Benz GLB as part of the deal. Instead of working through the details or even discussing possible options, Ted immediately dismissed the deal and stated they would not work with it because I was an out-of-state buyer and had my own financing. He also refused to consider my 2022 GLB trade-in as part of the transaction. The tone of the conversation felt rude and dismissive, as if the dealership simply had no interest in helping or earning the business. As someone who was genuinely interested in purchasing the vehicle and prepared to move forward, I expected a much more professional and helpful approach. Buyers should be aware that this dealership may not be willing to work with out-of-state customers or buyers who already have financing arranged. Overall, the experience left a very poor impression and was not what I would expect from a Mercedes-Benz dealership.

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Such an awesome buying experience end to end - very Happy that I made a purchase here though it was a bit far for me. Ed Belland was super and very patient to work through the process as I made up my Mk ind - no pressure through the process And even after the sale - he took time at length to make sure I got familiar with the new car Would definitely be back if I decide to get the next Mercedes 🙂

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Terrific experience from start to finish. Everyone was friendly and hospitable while continuing to be efficient with overall sales process and being respectful of our time. Ed was particularly helpful (and patient) with our selection process and he was obviously knowledgeable about the differences in features among the various cars we compared. As a customer for Nearly 30 years, we continue to choose MB of West Chester without hesitation.

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Ed B. at Mercedes Benz West Chester was a friendly, helpful and easy person to work with when buying my new car. I would highly recommend Ed and the dealership if you are considering buying a Mercedes. Definitely a 5 star experience!

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Christian Martinez is super awesome! He listens! He made this process so smooth. He is very accommodating. I appreciate Christian and I appreciate Mercedes Benz of West Chester! Happy customer here !

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ED is the best customer service guy ever and will render you classic services from start till you drive away in your dream wish vehicle. He’s the best and his entity is amazing. KUDOS👏👏👏👏👏

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Miguel Flores was our salesman; this is the second AMG we have purchased from this dealership. I purposely returned to West Chester Mercedes to deal with Miguel. He made this purchase an excellent and easy experience as the first one. We highly recommend Miguel for your Mercedes purchase. It was and always has been the most pleasant vehicle buying experience. He will go the extra step for you with no questions asked. I would give him 10 stars if I could.

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Ed and the dealership made this the simplest and friendliest transaction ever! Everyone was warm, welcoming and friendly! So happy with my new car!!!!

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I had the BEST experience working with Micheal at Mercedes-Benz. From the very beginning, he made the entire process so easy and stress-free. He told me exactly what I needed, walked me through every step, and truly listened to what I wanted. Because of him, I drove away in the car of my dreams literally my dream car and I couldn’t be happier. His professionalism, honesty, and patience made all the difference. If you’re looking to buy a Mercedes, trust me… ask for him. You won’t be disappointed!

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Very nice dealership. Welcoming staff and felt very taken care of. Overall 10/10 experience.

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This was the most pleasant car buying experience I have ever experienced. They were so professionals and kind and worked to find me the best deal for my extended warranty. I would definitely encourage anyone to buy from them.

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This is our second vehicle purchased from Mercedes Benz of West Chester and both times were seamless and transparent. Mike D. went above and beyond to ensure that we were satisfied and taken care of! He even gave our daughter a teddy bear which made her day! If you’re looking for a dealership look no further!. Thank you Mike and Jacqueline for another great experience ❤️

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An absolutely terrible, unprofessional experience with purchasing a vehicle from this dealership. Mercedes Benz West Chester is the poster child for the slimy auto dealership buyer experience that many people experience, and continue to deal with in this day and age. Saw a vehicle I liked, called and spoke to the Sales Manager Frank, and within an hour, I am on a 2 hour drive to the dealership. Get there, look at the car, agree on terms, and leave a deposit to confirm my intent in moving forward with the deal, with both parties agreeing that I would be back 2 days ... Read More

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DealerRater - Nov 21, 2025

An absolutely terrible, unprofessional experience with purchasing a vehicle from this dealership. Mercedes Benz West Chester is the poster child for the slimy auto dealership buyer experience that many people experience, and continue to deal with in this day and age. Saw a vehicle I liked, called and spoke to the Sales Manager Frank, and within an hour, I am on a 2 hour drive to the dealership. Get there, look at the car, agree on terms, and leave a deposit to confirm my intent in moving forward with the deal, with both parties agreeing that I would be back 2 days later to pickup the car, since they needed to do the state inspection. Next day, I get a call from the sales manager asking if I can come that very same day to pickup the car, and gives some flimsy excuse that they will be too busy the next day, and I might end up waiting much longer to close my sale.. At this point, I am already booked on a train for the next day, but he promised I would be reimbursed the cost of my ticket if I could change plans and make it there that same day. Had to call off work for the rest of the day, but changed my plans, hopped on the train, and am there a couple of hours later. First of all, and i end up waiting 2 hours before they finally get to me, which was the whole point of changing my plans, the Sales Manager tells me regarding my ticket refund that the cost of the car was reduced to cover it, so I would see the difference between the original figures against the new figures. This turns out to be completely misleading and untrue later when I found out that what they did was to just manipulate and increase the fees and taxes on my paperwork to make up for reimbursing me for my ticket. All this manipulating and lying just for $50? That was just so un-professional, and I had to call him out on it, before they finally issued my refund.   As of writing this review 3 weeks later, I contacted my state DMV, and my vehicle paperwork has still not been submitted for me to get my registration, tags, and title, even though the sales manager told me it had been processed when I asked for an update earlier in the week. If I could rate them zero stars I would. Obviously, No one at this dealership cares about you once your check is cleared. Whatever the outcome, I will post this review on every single website were this dealerships name listed or advertised, so others can know my experience, and if I have to report them to the Pennsylvania attorney general’s office, I will.

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I highly recommend purchasing your next vehicle at Mercedes-Benz of West Chester. Ed went above and beyond my expectations throughout the entire buying process. He explained every detail and was very knowledgeable . The process was seamless. Ed and the MB team really took care of me and i got a great deal!

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Mike was great to work with. He answered all of queries and helped us to select the right car for the family.

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Everyone was exceptionally kind, welcoming, and informative. Mike helped us through the whole process- he was informative, happy to answer any questions we had, and made the car buying process smooth and easy. He was thoughtful and honest, and we really felt as though we could trust him. Michael and Frank always checked in on us, and we appreciated how they got to know us and our needs. Jacquelyn in finance had all our papers drawn up and was ready for us to sign right at the start of our appointment. She was cheery and so on top of things; ... Read More

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DealerRater - Nov 6, 2025

Everyone was exceptionally kind, welcoming, and informative. Mike helped us through the whole process- he was informative, happy to answer any questions we had, and made the car buying process smooth and easy. He was thoughtful and honest, and we really felt as though we could trust him. Michael and Frank always checked in on us, and we appreciated how they got to know us and our needs. Jacquelyn in finance had all our papers drawn up and was ready for us to sign right at the start of our appointment. She was cheery and so on top of things; we really appreciated her punctuality and preparedness. Everyone was so excited for us- we really felt like they celebrated with us in finding the right car. Thank you!

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Ed was knowledgeable and friendly. We started the deal over email and were able to finish it easily in person. No haggling, no promises made and then broken when we showed up. Great sales person! Highly recommend.

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The team at Mercedes Benz of West Chester is friendly, professional, and efficient. What a pleasant car-buying experience! I highly recommend this dealership.

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We bought our 2026 450 GLE with Ed Belland. The entire process was very easy, with great communication, transparency, and no hard sales tactics. We would definitely use Ed again.

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From the moment we walked in, we were treated with respect. Frank and Ed listened to what type of vehicle we were interested in, and showed us exactly what we wanted to purchase.

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Dealership provides excellent service and the experience was incredible. The salesman Ed was very efficient and the entire transaction was very smooth. I highly recommend this dealership and that is why I have been using them for many many years.

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Great place to buy a car, they were completely professional and extremely helpful to me. Ed was my car salesman and he iis professional, courteous and extremely knowable .Frank the sales manager was very welcoming and helpful also. They really made things happen and I am grateful. I would definitely buy another car here, but I probably won’t , because I love love my car.!! I highly recommend Westchester Mercedes. I’ve been to other dealerships in the area and this one really is top-notch.. Thank you so much West Chester Mercedes for helping me find the perfect car.

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We have been dealing with Ed for several years now and will continue to do so. He is extremely knowledgable and helped us find yet another great car!

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Service was phenomenal everyone was very welcoming! Big thanks to Ed for helping me get a new car

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Highly professional and knowledgeable staff that answered all of my questions and concerns.. I’m looking forward to buying my next car with them.

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Absolutely astonishing ladies and gentlemen at MBoWC. The hospitality and customer service was heartwarming the entire process. Their top tier willingness to work with you financially; by far was a great experience.

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We had a great experience with you!! Ed was wonderful educating us on the product and was so patient from the minute we walked in till I drove away in my new car!! Thank you!

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I am in the car business. This was without a doubt the best buying experience I have seen in a long time! Ed and Steve were a pleasure to have worked with!!! I would recommend this dealership to anyone in the market for a Mercedes Benz!!! PERIOD

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This dealership was amazing. Very generous people across the board, everybody treats you with the most respect and makes it a good experience. My sales man Ed was top of the line. People were biting at the tongue for this truck but Ed made sure I was the one that went home with it even when the odds were looking slim. Ed and the rest of the finance team went as far as staying after hours to make this happen. Thanks Ed and thank you Mercedes!

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Excellent service and support by the entire team at Mercedes Benz! Ed took time to walk me through all the features on the car and introduced the Mercedes app and features in detail. The whole experience was enjoyable and underscored the excitement for me. Thank you Mercedes team for all your support!!

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I recently purchased a vehicle with the help of Ed, and I couldn't be more satisfied with the experience. From start to finish, Ed was professional, knowledgeable, and genuinely focused on making sure everything went smoothly. He made the car buying process straightforward and stress-free, answering all of our questions with patience and clarity. What really stood out was his continued support even after the sale—when my husband had some trouble installing the car seats, Ed stepped in right away, showing him exactly where the connection points were and guiding him in the right direction. It’s rare ... Read More

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DealerRater - Jul 28, 2025

I recently purchased a vehicle with the help of Ed, and I couldn't be more satisfied with the experience. From start to finish, Ed was professional, knowledgeable, and genuinely focused on making sure everything went smoothly. He made the car buying process straightforward and stress-free, answering all of our questions with patience and clarity. What really stood out was his continued support even after the sale—when my husband had some trouble installing the car seats, Ed stepped in right away, showing him exactly where the connection points were and guiding him in the right direction. It’s rare to find someone who goes above and beyond like that, and it made a big difference to us. If you're looking for a trustworthy, helpful, and professional salesperson, I highly recommend working with Ed!

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I had a great experience buying a car from MB of West Chester! I live in CO, so I had to navigate an out-of-state purchase and Ed Belland made it as seamless as possible. Best car salesman I’ve ever worked with! Incredibly nice guy and he made me feel comfortable throughout the entire process. Highly recommend!

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Ed B was amazing! Efficient & thorough explanation of my new MB options, paperwork, etc. The dealership found me the exact car I wanted as well. Thank you to the entire West Chester team!

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Ed was wonderful! He was knowledgeable, courteous and professional. Will do business with Ed again!

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Ed is the best. He helped me purchase my first ever car, and was so kind through the whole process. Even though it was a used vehicle, Ed went above and beyond to ensure any concerns were addressed, and provided an incredibly high level of service. And the car has been running perfectly since I purchased it one year ago. Highly recommend. Thank you again!

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The best experience I have ever had. Christian is the best. Strongly advise going to him. Never felt pressured with my decisions and he helped all the way through. the best sales person at West Chester Location. Thank you!

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Christian Martinez went above and beyond what I expected. I have dealt with many salespeople over the years and Christian stands at the top of the list. When our preowned MB was not 100% ready when we went to pick it up due to an unexpected repair (no fault of his) he even offered to take the time from his busy schedule and deliver it to our home which is about an hour from the dealership. He arrived exactly when he said he would. We are extremely pleased and highly recommend Christian. He is an asset to the company.

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Christian was very precise and professional. He answered politely to all my questions I asked.

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Huge thanks to Ed for making this hands down the best car buying experience! The attention to detail and the ease of the entire process were top-notch from start to finish!

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Christian was attentive and quick. Knowledge and delivered excellent customer service. When looking for a car again, I will definitely reach out

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Edward and his team made the process of trading in and buying a new car so quick and seamless. I can’t recommend working with him enough! We’re so grateful for Edward through the entire process.

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I was extremely impressed with the way Christian managed our transaction. As a retired professional project manager with a career running large complex projects, I can uniquely appreciate it when a deal runs smoothly. Christian gave our purchase of a used auto the same care and attention I would’ve expected to receive from a much larger sale. It speaks highly of both his and the dealerships attention to detail, ethical treatment of its customers, and commitment to a fair deal. Thanks again from a very happy customer.

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I highly recommend purchasing your next vehicle at Mercedes Benz of West Chester. Ed has exceeded all my expectations during the purchase of my new vehicle. He covered every detail of the purchase process and answered all questions and concerns. I was able to drive my vehicle off the lot in the less than two hours.

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Honestly, I’m not sure where to start. I had a previous (horrible) experience at another dealership in the area, and, honestly, I lost faith in good customer service in this area. My experience with Mohsen, Ed, and Mercedes Benz of West Chester was beyond good; it was, frankly, exceptional. Ed went above and beyond to make sure my process went smoothly (even amidst issues with my external bank), he made sure I was comfortable and felt supported, and also showed every known function and feature of my new car. In addition, Mohsen originally supported me during the car-buying process. ... Read More

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DealerRater - May 21, 2025

Honestly, I’m not sure where to start. I had a previous (horrible) experience at another dealership in the area, and, honestly, I lost faith in good customer service in this area. My experience with Mohsen, Ed, and Mercedes Benz of West Chester was beyond good; it was, frankly, exceptional. Ed went above and beyond to make sure my process went smoothly (even amidst issues with my external bank), he made sure I was comfortable and felt supported, and also showed every known function and feature of my new car. In addition, Mohsen originally supported me during the car-buying process. He was incredibly friendly, generous, helpful, honest, caring, and overall amazing. I’m not the easiest customer to work with (as I can get a bit indecisive), but he was patient and worked with me from the time of my total loss to this new purchase. I’m blown away by this experience (in the best way imaginable). This is the customer service experience I wish for everyone. I could type so much more, but I’ll end by saying my faith in great business in this area has been restored and exceeded. I am indebted with gratitude for this entire experience. 10/10

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Christian was awesome! He should be rewarded! He was an excellent sales rep. Having my car built on the website was a challenge. Dispite my concerns he was always reassuring and positive. Look for Christian when you go to Mercedes Benz of west Chester.

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Ed was amazing from start to finish, providing efficient, thorough, above and beyond service! He is just an honest good guy. I would highly recommend him. I absolutely love my CLE! I have gotten so many compliments from random strangers.

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We had a great buying experience at Mercedes Benz of West Chester. The entire process was fast and efficient. Our salesperson Christian did a wonderful job.

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I love the way we are treated as if we just as important as the other customers who are spending 10 times or more than we are spending. That's a special kind of company who bets their bottom dollar on excellent customer service. Thank You!

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Christian and Steve and the entire staff were very friendly, helpful, patient. They were awesome! I got the exact car I wanted and the process was extremely smooth thanks to them! Very happy with the Westchester team and I would definitely recommend 10 out of 10.

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Ed is a great guy who won’t waste your time! He took his time with us and made sure we got exactly what we wanted! Never experienced a salesman quote like him! Proud to be a part of the family!!

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Excellent experience- far better than Devon MB! Ed was so knowledgeable about the product - and delivered an excellent car that clean and perfect!

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Ed and the whole Mercedes family was amazing from start to finish!! Glad to be apart of the family now!

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Excellent sales service. Easy to negotiate a fair price and great help with new car.

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The dealership was amazing and it was an amazing place to buy a car! I would recommend the dealer to everyone!!

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Ed is a fantastic salesman who was very easy and straightforward to deal with. I was able to complete my deal mainly over the phone since I live in another state and the transaction was seamless. I would highly recommend Mercedes Benz of west Chester!

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I had the most amazing car buying experience at Westchester Mercedes-Benz. My sales woman Jennifer was exceptional. She went above and beyond to make my purchase smooth, not only that she handed me off to Jaclyn in finance who also went above and beyond to ensure that all the financial components of my deal were intact. I am so happy with these two women at this location. Please look them up and go see them soon. Special shout out to Eduardo, the store manager and Ted, the sales manager who also greeted me pleasantly and congratulated me on the way ... Read More

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DealerRater - Oct 24, 2024

I had the most amazing car buying experience at Westchester Mercedes-Benz. My sales woman Jennifer was exceptional. She went above and beyond to make my purchase smooth, not only that she handed me off to Jaclyn in finance who also went above and beyond to ensure that all the financial components of my deal were intact. I am so happy with these two women at this location. Please look them up and go see them soon. Special shout out to Eduardo, the store manager and Ted, the sales manager who also greeted me pleasantly and congratulated me on the way out. I will be sending my friends and family to this location, forever more thank you all once again for an exemplary car buying experience. 💓

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If I could give zero stars I would. Long post so bear with me. I have a 2013 GL450 with 165k in miles. My daughter’s 2nd year of college, I said she can take it to campus(Work, drive home etc). In August of this year I took it to West Chester(I bought the car from) Benz and told them as much. Get oil change and give it a full inspection. They come back and say it need Axle boots, mount and balance new tires before winter, alignment, transfer leaking and slight oil leak. That’s it. I asked ... Read More

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DealerRater - Oct 21, 2024

If I could give zero stars I would. Long post so bear with me. I have a 2013 GL450 with 165k in miles. My daughter’s 2nd year of college, I said she can take it to campus(Work, drive home etc). In August of this year I took it to West Chester(I bought the car from) Benz and told them as much. Get oil change and give it a full inspection. They come back and say it need Axle boots, mount and balance new tires before winter, alignment, transfer leaking and slight oil leak. That’s it. I asked will she be good until Thanksgiving. Yes. We had a wedding to go to this past weekend so I had a couple places in mind to reach out to for the work but called WC Benz and asked if I drop it off by Wednesday night would it be ready by Saturday when we return from Texas. Matt the service “SALES” guy said do you need a loaner. I said No. I explained the situation and he said yes it will be done by Saturday. Just an FYI this was going to be about 5-6K worth of work but I was ok using the dealer because of our timeline. Daughter had to drive back to college 3 hours away. I get a call Friday and Matt says I also need a new oil cap that is causing the leak. $240. 🤷🏻‍♂️ I agreed and asked if it would still be ready by Friday. Matt say NO! It’s 3 days of work so it will be ready by Monday. So why did you say it would be done by Saturday if it wouldn’t be. I had other options to get work done but unfortunately I called WC Benz first. So it’s Monday. I text Matt at 12:07, 12:45 and 1:49. I also called service each of those times and it would ring so long it took me back to main menu. Nobody ever answered the phone! I ended up going to the website and texting through there. 😃. Seriously!! Somebody texted me back apologizing and said someone would get back to me ASAP. Well 20 mins later Matt calls explaining what has been done with the car so far and it won’t be ready until tomorrow Tuesday. Supposed to be done by Saturday. He also said it needs rear breaks at $1400 and there is roughly 1000 miles left until it’s unsafe. 😳. Plus an engine mount is loose. I am not kidding. So in 5 weeks after a full expection they inform me of these other 2 issues. Oh it get better, I asked to speak with a manager at 2:15pm. I was told 3 times over the next 4 hours I would get a call. Never happened. I’m not sure if this dealership was sold to somebody else but whoever is in charge could care less about your experience as a customer. I am not one to complain and I was fully prepared to bite the bullet for the repairs because it’s been a great vehicle and outside of wear and tear I haven’t had any major issues with it. IMHO these are the type of folks that prey on senior citizens and people like me who were in a time crunch. They promise you one thing then take advantage of you, knowing your situation. It’s a xxxxty feeling especially since you are buying a high end vehicle. You’d expect basic customer service but in the end they could care less about you or your experience. Still haven’t heard from a manager. I will update when someone takes 5-10 minutes out of their day to listen. I won’t hold my breath though.

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Ed & Frank were absolutely amazing. Service was impeccable from beginning to end . They did everything to earn my business and will they be my first choice next time I am in the market . They were a pleasure to work with . Definitely recommend .

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Ed did an awesome job working with us to find a nice car at the right price. I found him very knowledgeable (knows every button) and friendly, without being pushy. Just and outstanding professional. In addition, worked through the rest of the MB Westchester team to be efficient in the paperwork and we were in and out in 20 minutes. Well done!

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This is my first time purchasing a Mercedes-Benz, and I am loving the brand. I purchased a previously owned vehicle that had been originally sold and serviced by this dealership. The car is in impeccable condition. Ed Belland was a true pleasure to work with, professional and thoughtful throughout the sales process. You will do well to checkout M-B of Westchester. The service is outstanding, as well as the vehicles.

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Ed was awesome to work with! He showed me the car I was interested in right away, along with all the features. Was not pushy at all and was very helpful throughout the whole process. Him and Frank made the experience very enjoyable! Can’t thank them enough!

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Christian was truly an amazing advisor. He made us feel comfortable throughout the entire experience. He was extremely knowledgeable and was able to answer all questions, despite the vehicle not being a Mercedes. Great experience overall!

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Professional, knowledgeable, and thorough. Did not rush through the sales process! Made sure I understood and feature of the vehicle. Excellence in service.

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Professional, courteous, helpful and customer oriented. Best dealership I have ever encountered or dealt with from the time you entered until you left with a new vehicle.

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Very good experience at the dealer in buying and getting a brand new car the other day

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Jennifer Silva and Frank Daulerio were very professional and a pleasure to do business with. They were low key and I never felt pressured. Would definitely go back.

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Couldn't be happier with Christian, Frank, and the sales experience overall. Great team! Efficient, accomodating, and professional...

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This is the 4th car we have purchased from them and have never been sorry. We feel we have always received the best deal.

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My buying experience from this dealership was great. Ed was super helpful from the day we went to see the dealership to purchase the car and also when we took ownership. Ed explained everything in detail and walked us through the features of the car. This was the best car buying experience. I highly recommend Ed and the dealership

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A wonderful dealership with great people who really care about their customers and their satisfaction. They went out of their way to make us feel comfortable and welcome. Oh….and the cars are great too! Would never hesitate to refer family or friends. Thank you Ed (and Lynne)

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It was my first experience at Mercedes of West Chester. I will definitely go back.

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MB of West Chester is 1st class. Christian who was my sales rep was very professional and responsive to all of my questions. His knowledge of the vehicles was very impressive. I had a fantastic experience while purchasing my vehicle from them and would definitely go back. Thank you!!!

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Everyone made me feel welcome and comfortable the moment I walked through the door. One of the best car buying experiences I’ve ever had. I would recommend this dealership to all my friends and family. Wonderful to do business with. I will definitely come back for future purchases.

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"Absolutely blown away by the exceptional service and expertise at Mercedes-Benz in Westchester! Frank and Ed went above and beyond to ensure my car-buying experience was seamless and enjoyable. Their knowledge and professionalism truly set them apart. From start to finish, they guided me through every step with precision and care. I couldn't be happier with my new Mercedes and the outstanding service I received. A huge thank you to Frank, Ed, and the entire team for exceeding all expectations!"

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Christian was extremely professional and very detailed about the process! If I could of give him more than 5 stars I would of.Extremely HAPPY 😊

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Christian was professional, knowledgeable, and kind. The West Chester place is clean and modern as well.

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I’ve never been more insulted in my life. They tried buy my car from me for thousands less than others were offering and much less than retailers were selling them for. Awful experience save your money and go elsewhere.

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Exceptional overall experience! Communication, knowledge, and professionalism were top notch. Highly recommend. Both sales representatives were there to meet my needs and helped make the overall process pleasant.

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Ed Belland provided fantastic client support. He explained the features and benefits of the new car in an efficient and effective manner. He also was 150% timely in all phone and email communications. With so many competing high end auto brands, it’s this type of client engagement that can attract new buyers of your brand like my wife and me. We just returned our 4th Lexus which was on lease and frankly I was hesitant to consider MB. After all , these 4 cars were very reliable. Still Ed had made me reconsider MB as a potential long time auto choice for ... Read More

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DealerRater - Apr 19, 2024

Ed Belland provided fantastic client support. He explained the features and benefits of the new car in an efficient and effective manner. He also was 150% timely in all phone and email communications. With so many competing high end auto brands, it’s this type of client engagement that can attract new buyers of your brand like my wife and me. We just returned our 4th Lexus which was on lease and frankly I was hesitant to consider MB. After all , these 4 cars were very reliable. Still Ed had made me reconsider MB as a potential long time auto choice for my family’s future car selections. I hope MB is compensating Ed to retain his expertise.

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I am happy I came to to this dealer. Christhan was very helpful he made sure I left happy amazing people all around.

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Mercedes Benz of West Chester is the best in every way. My salesman Christian Martinez made buying my brand new GLE 53 a very enjoyable experience. He kept me informed with every step of the way. I highly recommend this dealership!

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Purchased for cash a new GLC 300 SUV in May 2023 and still have not received a Title to the vehicle. Called several times and last talked with Michelle - Title Clerk - in Feb 2024. She seemed confused that I had not received a title and noted that I did not lease or finance the vehicle. April 4 2024 and still waiting for MBWC to transfer ownership.

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Christian was such a pleasure to work with! From the very beginning of the process, he listened to our needs, answered all of our questions and found us the perfect vehicle. He was easy to reach and communicated updates as needed and was very accommodating to our schedule, while being both professional and personable. Would absolutely work with him again and would recommend him to others!

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We had a great experience from start to finish. Mike was wonderful to work with — very knowledgeable, responsive, and helpful— pricing was fair, the dealership is a nice experience, etc., and we love our new car!

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Christian Martinez is a great representative of MB of WC. He is very knowledgable, professional, low key and a really nice guy. Five star experience with everyone.

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Buying my new car was a wonderful experience thanks to the kindness and in-depth knowledge of the vehicles of both Ed and Lynne. They were extremely helpful and generous with their time throughout the entire process.

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Christian, Frank & Mohsen have all been very helpful with my recent purchase of a used 2021 GLB. I would definitely recommend them & this dealership to friends & family. Everyone was very professional & courteous & answered all of our questions.

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Patient, nice, friendly and a great place to do business. Would greatly recommended. Mike is fantastic

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Ed and Jen are awesome! Friendly and very helpful! Amazing experience! Rob was also good at showing me what to do with the car. Highly recommend.

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Great customer service it made the buying process a lot easier I love the car it’s nice

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Ed made the car buying process a seamless experience! He was so helpful during every part. I would definitely recommend working him if you are in the market to purchase a vehicle!

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Awesome guy and it was a great experience. Christian made the process quick and easy. Highly recommend.

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Very relaxed atmosphere and extremely attentive account manager, Ed Belland. Never felt pressured and all questions answered. Ed stayed late to train on the car. Highly recommend him and the dealership.

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Jenn has been my go to for years now for my vehicles. She is knowledgeable and makes the process as stress free as possible! I would recommend her 100%’

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Jennifer was very pleasant and I appreciated her product knowledge of the Mercedes brand. I would return for another purchase.

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Simply the best buying experience one could hope for. Christian and the team at MB of West Chester went above and beyond to get me in the right car on short notice, and without any hassle. I’ll never buy a car anywhere else.

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